Retail & Furnishing : B2B & D2C Commerce integrated with CPQ+ERP
For European market, with Salesforce Sales Cloud, CPQ+ and B2B/D2C Commerce we were able to :
Optimize the Sales process
Automate the compliancy checks
Expose an intuitive and efficient Storefront commerce experience
Secure Stock inventory accuracy
Digitalize the pricing management
Support Contract pricing & regional pricing
Propose flexible promotion management
Integration with ERP and PIM/DAM
Achievement & KPIs:
↗ +18 GMV & Average Order Value by increasing attractiveness via promotions, upsell / X sell & contract pricing
↗ +40% selling process velocity by easing order capture, product QR code scan, automating compliancy checks
↗ +21% customer retention / decrease of churn by considering Installed base and calculating contract pricing & promotions on the fly
↗ +22% CSAT (customer satisfaction) via comprehensive product catalog, efficient customer buying experience
↘ -30% maintenance cost of eCommerce platform compared with legacy
↘ -70% data quality problem about order capture by integrating with pricing engine, ERP and PIM
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Posted Dec 4, 2024
Best in class B2B/D2C Commerce experience augmented by CPQ pricing capabilities and supported by integration with ERP, WMS & PIM
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