Retail & Furnishing : B2B & D2C Commerce integrated with CPQ+ERP

For European market, with Salesforce Sales Cloud, CPQ+ and B2B/D2C Commerce we were able to :

Optimize the Sales process

Automate the compliancy checks

Expose an intuitive and efficient Storefront commerce experience

Secure Stock inventory accuracy

Digitalize the pricing management

Support Contract pricing & regional pricing

Propose flexible promotion management

Integration with ERP and PIM/DAM

↗ +18 GMV & Average Order Value by increasing attractiveness via promotions, upsell / X sell & contract pricing

↗ +40% selling process velocity by easing order capture, product QR code scan, automating compliancy checks

↗ +21% customer retention / decrease of churn by considering Installed base and calculating contract pricing & promotions on the fly

↗ +22% CSAT (customer satisfaction) via comprehensive product catalog, efficient customer buying experience

↘ -30% maintenance cost of eCommerce platform compared with legacy

↘ -70% data quality problem about order capture by integrating with pricing engine, ERP and PIM