Luxury goods : B2B Commerce with Salesforce

Luxury premium B2B Commerce experience to cover Europe and Asia Pacific markets.

Propelling all brands called "Maison" on B2B Storefront proposing :

Products, Bundles, Institutional content

Geographical pricing, Segment pricing and contract pricing

Journey experience in domain estates for immersive experience

KPIs :

↗ +26% Average Order Value by increasing attractiveness via upsell / X sell & contract pricing

↗ +60% selling process efficiency by digitalizing the buyer experience, easing re-ordering, renewal and settling contract pricing

↗ +10-20% customer retention / decrease of churn

↗ +17% customer satisfaction via comprehensive product catalog, efficient customer buying experience, Knowledge base, product history details, Institutional content

↘ -50-70% data quality problem about order capture by integrating with ERP

↗ +15-20% increased revenue / margin optimization via Segment pricing, automation "Abandon cart" detection & notification