Luxury goods : B2B Commerce with Salesforce
Luxury premium B2B Commerce experience to cover Europe and Asia Pacific markets.
Propelling all brands called "Maison" on B2B Storefront proposing :
Products, Bundles, Institutional content
Geographical pricing, Segment pricing and contract pricing
Journey experience in domain estates for immersive experience
KPIs :
↗ +26% Average Order Value by increasing attractiveness via upsell / X sell & contract pricing
↗ +60% selling process efficiency by digitalizing the buyer experience, easing re-ordering, renewal and settling contract pricing
↗ +10-20% customer retention / decrease of churn
↗ +17% customer satisfaction via comprehensive product catalog, efficient customer buying experience, Knowledge base, product history details, Institutional content
↘ -50-70% data quality problem about order capture by integrating with ERP
↗ +15-20% increased revenue / margin optimization via Segment pricing, automation "Abandon cart" detection & notification
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Posted Nov 27, 2024
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