Aerospace : Sales & Service process optimization with Salesforce
ThinkTwiceCutOnce architect Frederic Geoffroy
Ensure Sales team efficiency to increase reactivity of Sales representatives around Prospect identification, qualification, conversion to Customer and Opportunity capture.
Optimization of Sales process with Lead Management, Account Management, Opportunity Management
Increase awareness of Customer service and help on prioritization of customer request by adding service channels like WebForm, Email to Case, smart routing to technical specialist and bring Asset aircraft management to secure the Client & Aircraft 360° view.
Process streamlining thanks of integration of eCommerce with Sales & Service.
Benefits :
↗ +23% customer satisfaction via comprehensive Installed base awareness, clear product catalog, self-registering experience
↗ +72% sales process velocity from Lead capture to Customer conversion
↘ -32% maintenance cost of eCommerce platform compared with legacy
↘ -95% data quality problem about Lead capture & qualification thanks to matching & duplication rules and automations
↘ -10-30% support process cost via Case deflection, user manuals exposure with search engine, Technical Debt
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Posted Nov 27, 2024
Streamline Sales & Customer service process thanks to automations, process refactoring and integration via Salesforce Sales cloud, Service Cloud, B2B Commerce
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