CPG : B2B Commerce with Salesforce, Adyen PSP

Design, build and deployment of best-in-class B2B eCommerce solution: Salesforce B2B Commerce Lightning

Neat and modern look and feel vitrine, proposing Search engine, Order history, online Payment, Back-End integration with partners.

↗ +30% GMV by increasing attractiveness via upsell / X sell & segment pricing

↗ +20-40% selling process efficiency by easing re-ordering & renewal

↗ +10-20% customer retention / decrease of churn

↗ +10-20% customer satisfaction via comprehensive product catalog, efficient customer buying experience, Knowledge base, product exploded view, Comparison tools, Mass actions

↘ -30-50% maintenance cost of eCommerce platform compared with legacy

↘ -50-70% data quality problem about order capture by integrating with ERP/PIM

↘ -10-30% support process cost via Case deflection, user manuals exposure with search engine, Technical Debt