CPG : B2B Commerce with Salesforce, Adyen PSP
ThinkTwiceCutOnce architect Frederic Geoffroy
Design, build and deployment of best-in-class B2B eCommerce solution: Salesforce B2B Commerce Lightning
Neat and modern look and feel vitrine, proposing Search engine, Order history, online Payment, Back-End integration with partners.
↗ +30% GMV by increasing attractiveness via upsell / X sell & segment pricing
↗ +20-40% selling process efficiency by easing re-ordering & renewal
↗ +10-20% customer retention / decrease of churn
↗ +10-20% customer satisfaction via comprehensive product catalog, efficient customer buying experience, Knowledge base, product exploded view, Comparison tools, Mass actions
↘ -30-50% maintenance cost of eCommerce platform compared with legacy
↘ -50-70% data quality problem about order capture by integrating with ERP/PIM
↘ -10-30% support process cost via Case deflection, user manuals exposure with search engine, Technical Debt
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Posted Nov 27, 2024
CPG B2B Commerce with Salesforce ensuring a presence all across French territory and proposing intuitive and efficiency buying experience.
