Construction : Salesforce Service Cloud + CTI
ThinkTwiceCutOnce architect Frederic Geoffroy
Streamlining Customer service process by rationalizing Case management process and enabling additional channels to interact with Customers like email, forms and phone calls via CTI.
↗ +20% customer retention / decrease of churn
↗ +30% First Call resolution ratio
↗ +23% customer satisfaction via comprehensive product catalog, efficient after sales experience
↘ -30-50% maintenance cost of Client care platform compared with legacy
↘ -80% data quality problem about case capture and traceability
↘ -10% support process cost via Case deflection, user manuals exposure with search engine
Like this project
Posted Nov 26, 2024
Automate, Streamline Customer service process by rationalizing Case mgt process and adding channels to interact with Customers via email, forms, phone via CTI
Likes
0
Views
1
Clients
Saint-Gobain
Waeg
