Construction : Salesforce Service Cloud + CTI
ThinkTwiceCutOnce architect Frederic Geoffroy
Streamlining Customer service process by rationalizing Case management process and enabling additional channels to interact with Customers like email, forms and phone calls via CTI.
↗ +20% customer retention / decrease of churn
↗ +30% First Call resolution ratio
↗ +23% customer satisfaction via comprehensive product catalog, efficient after sales experience
↘ -30-50% maintenance cost of Client care platform compared with legacy
↘ -80% data quality problem about case capture and traceability
↘ -10% support process cost via Case deflection, user manuals exposure with search engine
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Posted Nov 26, 2024
Automate, Streamline Customer service process by rationalizing Case mgt process and adding channels to interact with Customers via email, forms, phone via CTI
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Clients
Saint-Gobain
Waeg
Pharma : B2B Commerce Salesforce for EU
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