I work across support, operations, and trust & safety functions to improve user experience for both freelancers and clients on the platform.

I handle user inquiries end-to-end, guiding freelancers and clients through onboarding, hiring flows, and platform processes while ensuring clarity and resolution speed.

I troubleshoot payout issues and coordinate with external providers like Stripe and Airwallex. I also support identity verification flows through Persona and Stripe, resolving edge cases and failed verifications.

I maintain internal tooling resources (4,000+ entries), ensuring accuracy of tool metadata such as names, logos, and categorization for internal use.

I support freelancer-to-job alignment by interpreting client requirements, budgets, and skill needs to surface relevant matches.

I help maintain platform integrity by reviewing user profiles for spam, fraud, and misuse, ensuring the marketplace remains trustworthy and compliant.

I evaluate submissions for challenges and hackathons to ensure compliance with guidelines and quality standards. I also previously led Job Feed Access Reviews, assessing freelancer profiles and video submissions, compiling reports, and gathering feedback to support decision-making before the process was phased out (March 2025).

Intercom • HubSpot • Stripe • Retool • Persona • PostHog • Customer.io • SendGrid