This project focused on redesigning the company's onboarding experience to create a more structured and scalable process for both employees and remote contractors. Alongside onboarding, I improved internal documentation and updated key company policies to support a growing team.

Developed a tiered onboarding program tailored to different work arrangements, ensuring new hires received relevant training and resources from day one.

Created role-specific onboarding tracks for Customer Support, Engineering, Operations, and Marketing, helping team members quickly understand their responsibilities, tools, and workflows.

Organized and maintained internal documentation, including onboarding resources and company policies. Reviewed and updated policies related to remote work, vacation, severance, and other employee programs.

The new onboarding framework provided a more consistent and effective experience for incoming team members, while department-specific training helped accelerate ramp-up and productivity. Improved documentation and clearer policies also made information easier to access and maintain across the organization.

Authored and maintained a comprehensive employee handbook covering company culture, values, and policies.

Designed onboarding programs for employees and remote contractors.

Created department-specific onboarding materials for Customer Support, Engineering, Operations, and Marketing.

Updated and managed key company policies and internal documentation.