Employee Onboarding Overhaul for a Digital Media Start-Up 🖥️
Monic M.
Project Manager
Content Writer
Asana
Google Docs
LucidCharts
Jumpcut (YC S16) creates captivating online courses for entrepreneurship. Jumpcut’s most popular course, Viral Academy, helps people develop the skills they need in order to turn their passions into a successful content creation career.
I worked at Jumpcut from May 2018 - Nov 2019.
The project focused on overhauling the company's entire onboarding process to create a more structured, tiered program that addresses the needs of both in-office employees and remote contractors. Additionally, it included a detailed departmental onboarding phase for Customer Support, Engineering, Operations, and Marketing, as well as the creation and management of essential company documents and policies.
Objectives:
Tiered Onboarding Program: Develop a comprehensive onboarding process that caters separately to in-office employees and remote contractors, ensuring both groups receive relevant and effective onboarding experiences.
Departmental Onboarding: Implement specialized onboarding phases tailored to individual departments, providing new hires with in-depth understanding and integration into their specific roles and teams.
Documentation and Policy Management: Create and update key company documents, including the employee handbook, and manage critical policies and processes related to vacation, severance, remote work, and more.
Outcome:
The revamped onboarding process resulted in a more organized, engaging, and effective integration experience for new hires. The tiered approach ensured that both in-office employees and remote contractors received relevant onboarding tailored to their work environments. Departmental onboarding enhanced role-specific training, fostering quicker adaptation and productivity. Updated and well-managed company documents and policies provided clear guidance, contributing to a positive and cohesive organizational culture.
Authored a comprehensive employee handbook that outlines company values, culture, and policies, serving as a go-to resource for new and existing employees.
Reviewed, updated, and managed key company policies, including those related to vacation, severance, and remote work, ensuring they are up-to-date, clear, and accessible.