Response Templates (Macros) Creation for a SaaS Platform 🖋️🌀
Written 200+ response templates for customer support agents at Re:amaze (by GoDaddy) to streamline communication and improve response efficiency.
Technical Support Specialist
Customer Support Representative
Writer
Google Sheets
Notion
Reamaze
Comprehensive Customer Support Guide for a SaaS Platform 📘
Created a detailed customer support guide for Re:amaze, which improved customer satisfaction through clear troubleshooting steps.
Technical Support Specialist
Customer Support Representative
Asana
Notion
Trello
Companies I've Worked With and Writing Samples 🪻
I’m a customer support expert specializing in SaaS platforms. I help businesses build long-term relationship with customers.
Virtual Assistant
Customer Success Manager
Customer Support Representative
Notion
Employee Onboarding Overhaul for a Digital Media Start-Up 🖥️
Revamped Jumpcut, Inc.'s onboarding process by creating a tiered program for in-office employees and remote contractors.
Project Manager
Content Writer
Asana
Google Docs
LucidCharts
Wikipedia Articles on Swedish Entrepreneurs 📄📃
Written and published Wikipedia articles about Swedish entrepreneurs to enhance their online presence.
Researcher
Content Writer
Writer
Google Docs
Microsoft Word