Freelancers using Zendesk in New York

Freelancers using Zendesk in New YorkFreelancers using Zendesk in New York

Projects People

Christian Loarca

Customer Success & Operations Leader for SaaS startups

New to Contra

Customer Success & Operations Leader for SaaS startups

Cover image for Supported high-growth teams across Twilio

Supported high-growth teams across Twilio and Zendesk by building operational systems, improving workflows, managing vendor relationships, and driving cross-functional coordination across complex environments. Led initiatives focused on operational efficiency, stakeholder alignment, process optimization, and scalable execution while partnering across workplace operations, customer-facing teams, IT, and leadership. Experienced in creating structured systems that improve communication, reduce friction, and support fast-moving teams as they scale.

0

65

Cover image for Managed a $3.5M+ ARR portfolio

Managed a $3.5M+ ARR portfolio across 60+ enterprise accounts, driving 100% renewals and expansion through strategic onboarding, stakeholder management, QBRs, enablement, and cross-functional execution. Worked closely with product, engineering, UX, and executive stakeholders to improve adoption, retention, and customer outcomes in complex SaaS environments.

1

79

Cover image for Founded and currently building ClearVerse

Founded and currently building ClearVerse AI, an AI-driven startup focused on copyright risk intelligence and content analysis workflows. Leading product strategy, operational systems, positioning, customer discovery, vendor coordination, and cross-functional execution while building scalable infrastructure in a fast-moving startup environment.

1

128

Cover image for Co-founded and operated an ecommerce

Co-founded and operated an ecommerce jewelry brand, overseeing customer experience, fulfillment operations, brand strategy, marketing coordination, and growth initiatives from the ground up. Built systems across operations, customer engagement, and workflow management while scaling the brand’s online presence and sales.

1

92

Ashley Hayslett

Solution-Oriented CX Leader with 15 Years Experience

Solution-Oriented CX Leader with 15 Years Experience

Cover image for Customer Support Automation & AI Tools

Customer Support Automation & AI Tools

0

10

Cover image for Customer Service Scaling & Recruitment

Customer Service Scaling & Recruitment

0

7

Cover image for Developing a Comprehensive CX Strategy

Developing a Comprehensive CX Strategy

0

9

Placeholder project card media

View more →

Creative Content Solutions | Editing, SEO, & Strategies

Creative Content Solutions | Editing, SEO, & Strategies

Cover image for Treehugger.com Editor

Treehugger.com Editor

0

4

Cover image for Cats.com Content Management

Cats.com Content Management

0

6

Cover image for Dental Product Shopper Editor

Dental Product Shopper Editor

0

3

Placeholder project card media

View more →

Technical Operational Expert

Technical Operational Expert

Cover image for Zendesk API & App Development

Zendesk API & App Development

0

23

Cover image for Webflow CMS from Snowflake

Webflow CMS from Snowflake

0

24

Cover image for MyTrainingPlan

0

26

Cover image for Snowflake Alarm Slack Bot

Snowflake Alarm Slack Bot

0

4

proNew York, USA

Full-Stack Developer & Web Designer

11: Followers

Full-Stack Developer & Web Designer

Cover image for Shopify Store Redesign & UX

Shopify Store Redesign & UX Optimization for 2Modern Led a Shopify store redesign and UX optimization project for 2Modern, a premium furniture and home décor brand. The project focused on Shopify website design, Shopify theme customization, and Figma-to-Shopify implementation to create a visually refined and conversion-focused e-commerce experience. The storefront was rebuilt with improved product discovery, mobile-first UX, and scalable Shopify architecture to support long-term growth.

1

252

Cover image for Shopify CRO Research and UX Optimization for E-Commerce

Nourished Natural Health approached improving its Shopify website performance through structured CRO research and optimization. The existing e-commerce experience had opportunities to improve product presentation, user navigation, messaging clarity, and conversion pathways. The project focused on applying Shopify CRO strategies through A/B testing, UX improvements, and data analysis. Key website elements, including product layouts, calls to action, and customer journey touchpoints, were refined to create a more intuitive e-commerce experience.

2

3

24

Cover image for Interactive Webflow Website Development &

Interactive Webflow Website Development & Motion Design for Bondex Built an interactive Webflow website experience for Bondex focused on premium digital design, motion-driven storytelling, and conversion-focused user journeys. The project involved Webflow development, advanced GSAP animations, Lenis smooth scrolling, and custom interaction design to create a high-performance, immersive website experience. The goal was to transform the brand’s messaging into an engaging digital platform through strategic UX/UI design, dynamic page transitions, and interactive landing page sections. The final experience combined modern frontend development principles with scalable Webflow architecture to improve user engagement, strengthen brand positioning, and create a polished website optimized for conversions.

1

43

CRO & UX Optimization for Skincare brand

1

70

Zee Perez Canals

Strategic Project and Business Management for Success

Strategic Project and Business Management for Success

Cover image for Technical Solutions Revamp for Improved Client Experience

Technical Solutions Revamp for Improved Client Experience

0

5

Cover image for Team Leadership and Training Program Development

Team Leadership and Training Program Development

0

14

Cover image for Product and Business: New Endpoint for Efficiency and Savings

Product and Business: New Endpoint for Efficiency and Savings

0

9

Placeholder project card media

View more →