Need help establishing your support organization, but not ready for a full-time senior leader? I can help shape or reshape your support experience to fit your business goals.

Onboard or audit your support tech stack

Build out or audit support automation to improve efficiency, accuracy & data collection.

Set up sustainable Support policies, processes, and reporting for your Support team, especially for teams with limited resources.

Provide ongoing advice as your Support team scales and your product changes.

Build a support brand style guide customized to your business.

Build or audit internal knowledge content (onboarding, ongoing training, canned responses, etc)

Build or audit external knowledge content & structure (FAQs, chatbots, self-serve automation, etc)

Audit current workload and suggest appropriate staffing needs based on current & desired tech stack.

Build out or audit current recruiting workflow to find top support talent or onboard appropriate BPO.

Write or audit job descriptions to attract top support talent.

Run your support recruiting program.

Build out or audit support metrics reporting, including a voice of the customer program.

Build or audit customer journey maps and/or service blueprints.

Create sustainable communication processes between cross-functional teams.