Solution-Oriented CX Leader with 15 Years Experience

Customer Support Automation & AI Tools
Customer Support Automation & AI Tools

I can help you set up automations and AI chatbots to help your support team perform more effectively. Let technology manage tedious tasks.

Customer Success Manager
Customer Support Representative
Operations Manager
Front
HelpScout
Zendesk

Customer Service Scaling & Recruitment
Customer Service Scaling & Recruitment

I can help you recruit for and scale your support team, establishing best practices that enhance team efficiency and quality with minimal head count.

Customer Success Manager
Customer Support Representative
Operations Manager

Developing a Comprehensive CX Strategy
Developing a Comprehensive CX Strategy

Ashley designed and implemented a CX strategy that resulted in measurable improvements in customer loyalty and retention for an emerging tech company.

Customer Success Manager
Customer Support Representative
Operations Manager