Team Leadership and Training Program Development

I designed and implemented a global training program to upskill team members across technical and non-technical roles, fostering collaboration, autonomy, and team growth. My role included hiring, interviewing, and resume review to build a high-performing team that aligned with organizational goals. For technical solutions specialists, I developed detailed onboarding and upskilling sessions tailored to their roles, equipping them with in-depth knowledge of technical processes, tools, and client-facing strategies.

For non-technical members, I created personalized training programs that leveraged their interests and skills, enabling them to contribute effectively to technical workflows while gaining greater autonomy. This program enhanced team performance, streamlined onboarding, and boosted morale.

Hiring and Team Building: Conducted hiring, interviewing, and resume review processes to assemble a skilled and diverse team aligned with the company’s goals.

Onboarding and Upskilling: Developed comprehensive onboarding programs for new hires, ensuring they quickly adapted to their roles and understood workflows.

Technical Solutions Specialists: Delivered detailed training sessions focused on technical workflows, integration troubleshooting, and client collaboration strategies.

Non-Technical Team Members: Designed tailored training to simplify complex technical processes, empowering them to handle routine tasks and contribute to technical discussions with confidence.

Cross-Team Collaboration: Fostered seamless collaboration between technical and non-technical members by aligning training with individual strengths and team objectives.

Growth and Morale: Boosted team morale by aligning training with personal career goals, ensuring responsibilities matched individual strengths and fostering professional development.