Freelancers using Zendesk in New York

Freelancers using Zendesk in New YorkFreelancers using Zendesk in New York

Projects People

Christian Loarca

Customer Success & Operations Leader for SaaS startups

New to Contra

Customer Success & Operations Leader for SaaS startups

Cover image for Supported high-growth teams across Twilio

Supported high-growth teams across Twilio and Zendesk by building operational systems, improving workflows, managing vendor relationships, and driving cross-functional coordination across complex environments. Led initiatives focused on operational efficiency, stakeholder alignment, process optimization, and scalable execution while partnering across workplace operations, customer-facing teams, IT, and leadership. Experienced in creating structured systems that improve communication, reduce friction, and support fast-moving teams as they scale.

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Cover image for Managed a $3.5M+ ARR portfolio

Managed a $3.5M+ ARR portfolio across 60+ enterprise accounts, driving 100% renewals and expansion through strategic onboarding, stakeholder management, QBRs, enablement, and cross-functional execution. Worked closely with product, engineering, UX, and executive stakeholders to improve adoption, retention, and customer outcomes in complex SaaS environments.

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Cover image for Founded and currently building ClearVerse

Founded and currently building ClearVerse AI, an AI-driven startup focused on copyright risk intelligence and content analysis workflows. Leading product strategy, operational systems, positioning, customer discovery, vendor coordination, and cross-functional execution while building scalable infrastructure in a fast-moving startup environment.

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Cover image for Co-founded and operated an ecommerce

Co-founded and operated an ecommerce jewelry brand, overseeing customer experience, fulfillment operations, brand strategy, marketing coordination, and growth initiatives from the ground up. Built systems across operations, customer engagement, and workflow management while scaling the brand’s online presence and sales.

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Ashley Hayslett

Solution-Oriented CX Leader with 15 Years Experience

Solution-Oriented CX Leader with 15 Years Experience

Cover image for Customer Support Automation & AI Tools

Customer Support Automation & AI Tools

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Cover image for Customer Service Scaling & Recruitment

Customer Service Scaling & Recruitment

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Cover image for Developing a Comprehensive CX Strategy

Developing a Comprehensive CX Strategy

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Creative Content Solutions | Editing, SEO, & Strategies

Creative Content Solutions | Editing, SEO, & Strategies

Cover image for Treehugger.com Editor

Treehugger.com Editor

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Cover image for Cats.com Content Management

Cats.com Content Management

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Cover image for Dental Product Shopper Editor

Dental Product Shopper Editor

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Technical Operational Expert

Technical Operational Expert

Cover image for Zendesk API & App Development

Zendesk API & App Development

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Cover image for Webflow CMS from Snowflake

Webflow CMS from Snowflake

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Cover image for MyTrainingPlan

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Cover image for Snowflake Alarm Slack Bot

Snowflake Alarm Slack Bot

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Zee Perez Canals

Strategic Project and Business Management for Success

Strategic Project and Business Management for Success

Cover image for Technical Solutions Revamp for Improved Client Experience

Technical Solutions Revamp for Improved Client Experience

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Cover image for Team Leadership and Training Program Development

Team Leadership and Training Program Development

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Cover image for Product and Business: New Endpoint for Efficiency and Savings

Product and Business: New Endpoint for Efficiency and Savings

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