Navigating the tides of new business and customer satisfaction
Julith Benitez
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Posted May 16, 2024
A multifaceted approach to the murky waters of manoeuvring through customer success, hiring and business development. It is all about the numbers and forecast.
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Clients
Oyster
• Managed and supported Tier 1, 2, and 3 customer escalations and regularly met with my portfolio customers to triage any
pending issues through, Zoom, email, or Zendesk.
• Provided customer and team member support for international companies and their hires. Responsible for bridging the gap
between client and customer relationships by filling the gap.
• Pioneered cross-functional teamwork with the product team to funnel back any UX/UI design issues, platform errors, or
missing fields to make the experience better and seamless for the customers.
• Collaborated regularly at unblock sessions with the Hiring team to understand and filter any new changes or processes to
support the customers.
• Ensured the customer and team members experienced a smooth and efficient onboarding process.
• Successfully supported the rapid adaptation of processes and tools as part of one of the fastest-growing start-ups while
creating ever-changing documentation and processes.
• Effectively researched and understood international labor laws and regulations while providing process feedback and a
solution-based approach.
• Created developmental plans, forecasted sales targets, and growth projections for each quarter while Identifying market
opportunities through meetings, networking, sales tools, and other channels.
• Conducted discovery calls weekly to qualify potential customers for eligibility to the platform and liaised with account
executives, marketing, and product specialists to develop sales strategies, cadences, and marketing pitches targeting the
various personas.
• Created and presented a quarterly QBR deck to track performance, best practices, and overall action plan, goals, and
achievements and contributed to the overall team's quarterly goal of exceeding 100% quota.