Navigating the tides of new business and customer satisfaction

• Managed and supported Tier 1, 2, and 3 customer escalations and regularly met with my portfolio customers to triage any

pending issues through, Zoom, email, or Zendesk.

• Provided customer and team member support for international companies and their hires. Responsible for bridging the gap

between client and customer relationships by filling the gap.

• Pioneered cross-functional teamwork with the product team to funnel back any UX/UI design issues, platform errors, or

missing fields to make the experience better and seamless for the customers.

• Collaborated regularly at unblock sessions with the Hiring team to understand and filter any new changes or processes to

support the customers.

• Ensured the customer and team members experienced a smooth and efficient onboarding process.

• Successfully supported the rapid adaptation of processes and tools as part of one of the fastest-growing start-ups while

creating ever-changing documentation and processes.

• Effectively researched and understood international labor laws and regulations while providing process feedback and a

solution-based approach.

• Created developmental plans, forecasted sales targets, and growth projections for each quarter while Identifying market

opportunities through meetings, networking, sales tools, and other channels.

• Conducted discovery calls weekly to qualify potential customers for eligibility to the platform and liaised with account

executives, marketing, and product specialists to develop sales strategies, cadences, and marketing pitches targeting the

various personas.

• Created and presented a quarterly QBR deck to track performance, best practices, and overall action plan, goals, and

achievements and contributed to the overall team's quarterly goal of exceeding 100% quota.