Relationship building through a transparent approach

• Increased client satisfaction from 10% to 35% in 4 months. Showing a rapid increase in changed strategy since being the first

onboarding specialist in the role.

• Independently developed client training programs and created a tools training library of 40+ tools.

• Communicated data analytical findings to Client success managers, and clients based on successful candidates, reprofiled.

candidates, and pending candidates.

• Onboarded the contractors into client portals and managed the onboarding process from beginning to end for a seamless

transfer to the client success managers.

• Single-handedly built and developed playbooks for clients and contractors to enable a better understanding of various

onboarding processes.

• Facilitated and executed the interview process for client and contractor pairing and selection.

• Led the implementation of the Onboarding Specialist role and piloted the role into success.