Relationship building through a transparent approach
Julith Benitez
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Posted May 16, 2024
Followed up with clients to determine the right selection for the role at hand and provided feedback to both the client and team member of the decision.
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Clients
CrewBloom
• Increased client satisfaction from 10% to 35% in 4 months. Showing a rapid increase in changed strategy since being the first
onboarding specialist in the role.
• Independently developed client training programs and created a tools training library of 40+ tools.
• Communicated data analytical findings to Client success managers, and clients based on successful candidates, reprofiled.
candidates, and pending candidates.
• Onboarded the contractors into client portals and managed the onboarding process from beginning to end for a seamless
transfer to the client success managers.
• Single-handedly built and developed playbooks for clients and contractors to enable a better understanding of various
onboarding processes.
• Facilitated and executed the interview process for client and contractor pairing and selection.
• Led the implementation of the Onboarding Specialist role and piloted the role into success.