Customer Service Representative | 08/2021 - 01/2023.
Alexis Araujo
Assist customers with any required information, activations, cancellations or complaints.
Create tickets regarding missing items and/or errors on deliveries, reimbursements and bad experiences with sales agents.
Update information in the customer account.
Reset customer credentials.
Troubleshooting for: new accounts requiring activation / old accounts with non-working credentials / duplicated accounts.
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Posted Jun 2, 2024
Assisting subscribers with inquiries, resolving delivery issues, handling account adjustments, providing technical support, and ensuring customer satisfaction.
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Clients
New York Times
OutPLEX
