Empathy-driven Customer Success Wizard 🌟

Community & Content Moderator | 01/2023 - 04/2024.
Community & Content Moderator | 01/2023 - 04/2024.

Enforcing rules, addressing player concerns, organizing events, reporting bugs, creating content, fostering community, and resolving disputes.

Content Moderator
Community Support Specialist
Community Engagement

Customer Service Representative | 08/2021 - 01/2023.
Customer Service Representative | 08/2021 - 01/2023.

Assisting subscribers with inquiries, resolving delivery issues, handling account adjustments, providing technical support, and ensuring customer satisfaction.

Sales Manager
Data Entry Specialist
Customer Support Representative
Slack
SugarCRM
Zendesk

Customer Service Supervisor | 03/2021 - 07/2021.
Customer Service Supervisor | 03/2021 - 07/2021.

Oversee customer service operations, manage team performance, resolve escalated issues, implement service improvements, and ensure high customer satisfaction.

Customer Success Manager
Operations Lead

Medical Virtual Assistant | 02/2019 - 03/2021.
Medical Virtual Assistant | 02/2019 - 03/2021.

Schedule appointments, data entry for patient records, handle billing inquiries, assist with telehealth sessions, and provide general administrative support.

Data Entry Specialist
Virtual Assistant
Medical Writer

Customer Satisfaction Specialist | 06/2018 - 01/2019.
Customer Satisfaction Specialist | 06/2018 - 01/2019.

Assist customers with inquiries, troubleshoot technical issues, provide account support, process orders, and ensure a positive customer experience.

Sales Manager
IT Specialist
Customer Support Representative

Customer Service Representative | 01/2018 - 06/2018.
Customer Service Representative | 01/2018 - 06/2018.

Assist customers with account inquiries, troubleshoot service issues, process payments, activate new lines, and provide product information and support.

Sales Manager
IT Specialist
Customer Success Manager