What's included

• 1.

  Email Support: Providing timely and helpful responses to customer inquiries via email.

• 2.

  Live Chat Support: Offering real-time assistance and resolving queries through live chat on your website.

• 3.

  Social Media Support: Monitoring and engaging with customers on social media platforms to address concerns and provide assistance.

• 4.

  Ticket Management: Managing customer support tickets efficiently, prioritizing tasks, and ensuring timely resolution.

• 5.

  Product Knowledge: Demonstrating in-depth knowledge of products or services to provide accurate information and assistance to customers.

• 6.

  Problem-Solving: Identifying and resolving customer issues effectively, finding creative solutions to meet their needs.

• 7.

  Escalation Handling: Managing escalated customer issues with professionalism and empathy, ensuring resolution and customer satisfaction.

• 8.

  Feedback Collection: Gathering feedback from customers to identify areas for improvement and enhance the overall customer experience.

• 9.

  Training and Onboarding: Assisting new customers with product onboarding and providing training sessions to educate them on using the product effectively.