Community & Content Moderator | 01/2023 - 04/2024.
Alexis Araujo
Moderate appropriately and precisely usernames as well as every image, comment or conversation that takes place within the online multiplayer services.
Usage of specialized ticketing software to create and escalate tickets related to especial/delicate situations.
Heavy daily usage of different communication platforms to keep flow of information with different levels of IT to help address players/servers issues.
Database managment regarding banned accounts/profiles requiring access to in-game services.
Maintain a direct line of contact and support with in-game developers to be able to provide accurate information/details to players and the community.
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Posted Jun 2, 2024
Enforcing rules, addressing player concerns, organizing events, reporting bugs, creating content, fostering community, and resolving disputes.
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Clients
Rockstar Games
Roblox
ModSquad
Customer Service Representative | 08/2021 - 01/2023.
Customer Service Supervisor | 03/2021 - 07/2021.
Medical Virtual Assistant | 02/2019 - 03/2021.
Customer Satisfaction Specialist | 06/2018 - 01/2019.
