Customer Service Supervisor | 03/2021 - 07/2021.
Coordinate daily logistics for tow trucks dispatch.
Confirm if the client has an active insurance policy, address of the accident, cause of the accident and type of vehicle that needs assistance.
Solicitation and quotation of services from external providers in case of our own tow trucks not being available to cover daily demand. Same process for other services such as battery change, locksmithing or gas refilling.
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Posted Jun 2, 2024
Oversee customer service operations, manage team performance, resolve escalated issues, implement service improvements, and ensure high customer satisfaction.
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