Question 1

How do I start the process to hire a content moderator on Contra?

Accepted Answer

First, make a list of what you want the content moderator to do. This helps you find someone who fits your needs. Then, post a project with detail about the moderation tasks and any specific tools they should know. You can use Contra's platform to invite freelancers to apply. Look for candidates with good reviews and relevant skills.

Question 2

What deliverables should I expect from a content moderator?

Accepted Answer

You should expect regular reports about the moderation work done. These reports might include flagged or removed content and why it was removed. Also, expect the moderator to offer suggestions for improving content guidelines. Clear guidelines and feedback will help ensure consistent results.

Question 3

How can I ensure that the content moderator understands my community guidelines?

Accepted Answer

Provide a detailed document on your community guidelines. Hold an initial meeting to discuss any questions they might have. It's also helpful to give examples of acceptable and unacceptable content. Regular check-ins can help keep everyone on the same page.

Question 4

What skills should I look for in a content moderator on Contra?

Accepted Answer

Look for candidates with strong communication skills and attention to detail. Experience in community management or previous moderation work is a plus. Familiarity with the themes and topics of your content is important too. Make sure they can use any specific moderation tools you have.

Question 5

How do I manage tasks and deadlines for my freelance content moderator?

Accepted Answer

Create a clear schedule for when tasks need to be reviewed or completed. Use Contra's tools to set milestones and deadlines. Regularly check progress and adjust timelines if needed. Clear communication helps keep the project running smoothly.

Question 6

How should I onboard a new content moderator on Contra?

Accepted Answer

Begin with a friendly welcome and introduction to your team. Provide access to necessary tools and platforms they’ll use. Share your community guidelines and any existing strategies. Encourage them to ask questions and make sure they know who to contact for help.

Question 7

How can I evaluate the effectiveness of the content moderator I hire?

Accepted Answer

Track the decrease in problematic content and increased engagement from your community. Look at the speed and accuracy of the moderation work. Gather feedback from your community to ensure satisfaction with the moderation. Adjust guidelines and strategies based on performance as needed.

Question 8

What should I include in a project brief for hiring a content moderator?

Accepted Answer

Include a clear overview of your project and the specific content to be moderated. Outline the goals and expected outcomes of the moderation. Mention any special requirements or tools needed. Providing a detailed brief helps attract well-suited candidates.

Question 9

How do I set realistic expectations with my freelance content moderator?

Accepted Answer

Communicate openly about what you need and can offer. Discuss time commitments, workflows, and the frequency of reporting. Ensure they understand your brand’s values and guidelines. Consistent communication helps maintain realistic expectations on both sides.

Question 10

What process should I use to handle changes in the project's scope or guidelines?

Accepted Answer

Regularly review the project and evaluate if changes are needed. Update the moderator about any new guidelines or shifts in focus. Use Contra’s tools for documenting and sharing updates. Ensure there's flexibility for adjustments and keep the communication lines open.

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