Trust and Safety Specialist

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About this service

Summary

Over the past 10 years, I've built a career focused on protecting users and ensuring safe interactions on digital platforms. I worked with and led teams that implemented innovative strategies to reduce online harassment and fraud, significantly improving user trust and engagement.
Being a father has profoundly influenced my professional journey. It has heightened my commitment to creating safe digital spaces, knowing firsthand the importance of protecting our loved ones in today's digital age. Balancing my responsibilities as a parent with my career has taught me invaluable lessons in empathy, vigilance, and effective communication.

What's included

  • Weekly Content Violation Report

    - A detailed report listing all content that violated community guidelines over the past week. - Breakdown by category (e.g., hate speech, graphic content, spam). - Summary of actions taken (e.g., content removals, user warnings).

  • Incident Escalation Log

    - A log of incidents that required escalation to higher management or external authorities. - Details of each incident, including user information, type of violation, and resolution steps. - Timelines and outcomes of each escalated case.

  • Updated Moderation Guidelines

    - Revised content moderation guidelines to address new types of content or evolving community standards. - Clear examples and scenarios to help moderators understand and apply the guidelines effectively. - Training materials or modules for onboarding new moderators or refreshing existing moderators' knowledge.


Skills and tools

Content Moderator
Google Apps
Slack

Industries

Social

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