Meet Mayra
I build and run customer success and support operations for SaaS and tech companies. If support runs on memory, tickets slip, or nobody owns the process, that is what I fix: SLAs, escalation paths, SOPs, knowledge bases, QA. I built one company's support function from zero (CSAT +30%) and another's operations backbone with the CEO.
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Rate
$50 - $75/hr
Skills and tools
Details
Brazil
Fluent in Portuguese and English • Limited Working Proficiency in Spanish