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Best freelance Customer Support Representatives in Punjab to hire in 2025

Looking to hire Customer Support Representatives in Punjab for your next project? Browse the world’s best freelance Customer Support Representatives in Punjab on Contra.

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Cover image for Provided Customer Support For an online fish Gaming Platform
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Customer Support Representative(2)
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Falak Iqbal
Lahore, Pakistan
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Customer Support Representative(1)
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Customer Support Representative(3)
Cover image for Live Chat and Ticket Support Specialist at Bandit Bikes
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Customer Support Representative(3)

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FAQs

It's important to look for people who are good at speaking clearly and listening well. They should have experience with the tools you use, like chat software or email systems. If you are in Punjab, speaking local languages can be a plus for your customers.
Write about what your company does and who your customers are. Mention if the work is mostly answering emails, chats, or phone calls. Be clear about any specific knowledge they need, like understanding your product or reading data.
Talk about how you want to communicate during the work, like using regular calls or emails. Tell them how you measure success, like how quickly they answer questions. You should also agree on working hours and when they will report their progress.
Share examples of past customer support interactions that represent your style. Explain your brand's values and how you like communicating with customers. You might want to give them a guide or documents that show your brand's voice.
Mention when the project should start and end. Include timelines for any important steps along the way. Set clear deadlines for when you expect updates and final deliverables.
Set up sessions where you show them how your systems work. Share videos or documents they can look at later. If your business is in Punjab, consider showing how any local practices might be important.
Talk about your busiest times and see if they can work then. If you’re in Punjab, discuss any local holidays that might affect work times. Make sure you both agree on when they will be online to help customers.
Ask customers for their thoughts on the new support they received. Collect feedback through surveys or direct questions. Use this to discuss improvements with your freelancer.
Share your business goals and how customer support fits into them. Make sure they know what's most important, like keeping customers happy or solving problems fast. Have regular meetings to talk about these goals and how they're doing in reaching them.
Talk about how important service is to customers in Punjab. Share stories or examples of how good service makes a difference. Explain how building strong, positive relationships with local customers can help grow your business.
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