Live chat And Email handling

Project Title: Multichannel Customer Support Enhancement for DesiClick.com, The Body Shop, and MiniCabRide Project Overview: Our recent project involved delivering comprehensive customer support services for three prominent companies, DesiClick.com, The Body Shop, and MiniCabRide, based in the United Kingdom and the United States. The objective was to enhance customer satisfaction and streamline communication through a multichannel approach, including call handling, live chat support, and email management Client Background:DesiClick.com, The Body Shop, and MiniCabRide are renowned companies operating in the e-commerce, retail, and transportation sectors, respectively. Each company sought to optimize customer interactions and improve support efficiency.

Multichannel Support Setup:

Implemented each company's call handling, live chat, and email support channels.

We have integrated advanced software solutions, including Zendesk, Help Scout, Freshdesk, HelpDesk, HubSpot, and Zoho CRM, to streamline communication and improve response times. Live chat and Email Handling Provided live chat support through Advance CRM software. (Zendesk ,help scout ,Zoho desk ,live agent , helpdesk, live chat ,HubSpot ,chaport . Managed Live Facebook, Instagram, twitch, and YouTube, Answered live questions, comments, etc. Managed social media accounts and the live audience. Call Support ( Taxi and hotel booking ) we provided call and email support for well-known United Kingdom and United States taxi companies through advanced booking software (Auto Cab, Infocab, Ghost, Icabbie ) Provided call & email support for well-known hotels. Answer queries, making bookings on their request. Please respond to all their question over the call, chat, and email platforms( Cloudbeds, Ezee Absolute, Little Hotelier, RMS, Inn Road,RoomRaccco Conclusion: This project exemplifies our commitment to delivering integrated and efficient multichannel customer support for DesiClick.com, The Body Shop, and MiniCabRide. The implementation of advanced software solutions has not only streamlined support processes but also significantly improved customer satisfaction and engagement. Our team remains dedicated to providing tailored customer support solutions to elevate the overall customer experience. For further inquiries about our customer support services, please contact us at Info@shazzyservices.com