Customer Support | Live Chat, Email, PhoneShaheer Fasihi
I specialize in delivering exceptional service and streamlining operations for businesses in the fashion and tech industries. My expertise spans live chat and ticket support, customer relationship management, and social media management, ensuring seamless customer experiences and operational efficiency.
Key Responsibilities and Achievements:
Customer Support Excellence:
Reduced live chat response times from 10 minutes to under 2 minutes, significantly improving customer satisfaction.
Handled up to 400 emails in less than 8 hours, maintaining high-quality responses and timely resolutions.
Provided ticket and live chat support using tools like Zendesk, Freshdesk, and RingCentral, ensuring prompt and effective issue resolution.
2. Team Collaboration and Communication:
Worked closely with cross-functional teams, including designers, suppliers, and logistics partners, to ensure customer satisfaction and operational efficiency.
Utilized collaboration tools like Slack, Skype, and Zoom to maintain seamless communication across global teams.
3. Soft Skills:
Communication: Built strong relationships with customers and team members through clear and empathetic communication.
Problem-Solving: Addressed complex customer issues with creative and effective solutions.
Multitasking: Managed multiple clients and tasks simultaneously, maintaining high productivity and attention to detail.
Industries Served:
Fashion: Worked with clothing and footwear brands like Clara & Co and Amora etc. managing ecommerce operations and customer support.
Tech: Provided support for tech products, including e-bikes at Bandit Bikes, ensuring customer satisfaction and efficient issue resolution.
What's included
Full time Customer Support for 1 Month
The project will include as per the clients requirement, whether its live chat, emails or phone support. I am proficient in all of the above using different software like zendesk, freshdesk, zoho, tidio, gmail etc
FAQs
Absolutely! You will be offered a FREE DEMO for 3 days. This trial period allows you to witness the value and quality of my assistance firsthand, ensuring a confident decision.
No, this is not contract based, you can make changes or cancel anytime you want. We can also make flexibility and a contract can be signed if the client requires.
No, the price can be negotiated according to the amount of work.
Example work
Shaheer's other services
Starting at$499
Duration30 days
Tags
Freshdesk
Gorgias
HubSpot
Intercom
Zendesk
Community Manager
Customer Success Manager
Customer Support Representative
Service provided by
Shaheer Fasihi Rawalpindi, Pakistan
- 5.00
- Rating
- 3
- Followers
Customer Support | Live Chat, Email, PhoneShaheer Fasihi
Starting at$499
Duration30 days
Tags
Freshdesk
Gorgias
HubSpot
Intercom
Zendesk
Community Manager
Customer Success Manager
Customer Support Representative
I specialize in delivering exceptional service and streamlining operations for businesses in the fashion and tech industries. My expertise spans live chat and ticket support, customer relationship management, and social media management, ensuring seamless customer experiences and operational efficiency.
Key Responsibilities and Achievements:
Customer Support Excellence:
Reduced live chat response times from 10 minutes to under 2 minutes, significantly improving customer satisfaction.
Handled up to 400 emails in less than 8 hours, maintaining high-quality responses and timely resolutions.
Provided ticket and live chat support using tools like Zendesk, Freshdesk, and RingCentral, ensuring prompt and effective issue resolution.
2. Team Collaboration and Communication:
Worked closely with cross-functional teams, including designers, suppliers, and logistics partners, to ensure customer satisfaction and operational efficiency.
Utilized collaboration tools like Slack, Skype, and Zoom to maintain seamless communication across global teams.
3. Soft Skills:
Communication: Built strong relationships with customers and team members through clear and empathetic communication.
Problem-Solving: Addressed complex customer issues with creative and effective solutions.
Multitasking: Managed multiple clients and tasks simultaneously, maintaining high productivity and attention to detail.
Industries Served:
Fashion: Worked with clothing and footwear brands like Clara & Co and Amora etc. managing ecommerce operations and customer support.
Tech: Provided support for tech products, including e-bikes at Bandit Bikes, ensuring customer satisfaction and efficient issue resolution.
What's included
Full time Customer Support for 1 Month
The project will include as per the clients requirement, whether its live chat, emails or phone support. I am proficient in all of the above using different software like zendesk, freshdesk, zoho, tidio, gmail etc
FAQs
Absolutely! You will be offered a FREE DEMO for 3 days. This trial period allows you to witness the value and quality of my assistance firsthand, ensuring a confident decision.
No, this is not contract based, you can make changes or cancel anytime you want. We can also make flexibility and a contract can be signed if the client requires.
No, the price can be negotiated according to the amount of work.
Example work
Shaheer's other services
$499