Customer Support | Live Chat, Email, Phone

Pro

Shaheer Fasihi

Starting at

499

About this service

Summary

I specialize in delivering exceptional service and streamlining operations for businesses in the fashion and tech industries. My expertise spans live chat and ticket support, customer relationship management, and social media management, ensuring seamless customer experiences and operational efficiency.

Key Responsibilities and Achievements:

Customer Support Excellence:

Reduced live chat response times from 10 minutes to under 2 minutes, significantly improving customer satisfaction.

Handled up to 400 emails in less than 8 hours, maintaining high-quality responses and timely resolutions.

Provided ticket and live chat support using tools like Zendesk, Freshdesk, and RingCentral, ensuring prompt and effective issue resolution.

2. Team Collaboration and Communication:

Worked closely with cross-functional teams, including designers, suppliers, and logistics partners, to ensure customer satisfaction and operational efficiency.

Utilized collaboration tools like Slack, Skype, and Zoom to maintain seamless communication across global teams.

3. Soft Skills:

Communication: Built strong relationships with customers and team members through clear and empathetic communication.

Problem-Solving: Addressed complex customer issues with creative and effective solutions.

Multitasking: Managed multiple clients and tasks simultaneously, maintaining high productivity and attention to detail.

Industries Served:

Fashion: Worked with clothing and footwear brands like Clara & Co and Amora etc. managing ecommerce operations and customer support.

Tech: Provided support for tech products, including e-bikes at Bandit Bikes, ensuring customer satisfaction and efficient issue resolution.

Process

How It Works

Onboarding – You provide access to your platforms after everything is decided (e.g., Shopify) and clear all SOPs.

Preparation – I will review everything in 2-3 days and ask any questions.

Execution – After reviewing, I will start handling customer support via email, live chat, and phone.

Simple, smooth, and hassle-free!

FAQs

Do you offer a free trial?
Absolutely! You will be offered a FREE DEMO for 3 days. This trial period allows you to witness the value and quality of my assistance firsthand, ensuring a confident decision.
Is this a contract based job?
No, this is not contract based, you can make changes or cancel anytime you want. We can also make flexibility and a contract can be signed if the client requires.
Is the price mentioned above fixed?
No, the price can be negotiated according to the amount of work.

What's included

Full time Customer Support for 1 Month
The project will include as per the clients requirement, whether its live chat, emails or phone support. I am proficient in all of the above using different software like zendesk, freshdesk, zoho, tidio, gmail etc

Example projects

Live Chat and Ticket Support Specialist at Bandit Bikes

24/7 Multichannel Customer Support Service for Native Interiors

Recommendations

(5.0)

Hila Zigdon • ZCRAVE

Client • Feb 26, 2025

Recommended

Shaheer has been a great part of our team, he is very professional and detailed with his work.

Clara Co • Clara & Co

Client • Feb 20, 2025

Recommended

Working with Shaheer was an absolute game-changer for our customer support. He took the time to understand exactly what we needed and provided regular updates whenever necessary. I would absolutely work with him again.

Amora Clothing

Client • Feb 20, 2025

Recommended

Shaheer has been fantastic to work with! He's responsive whenever I need anything, I never have to wait around to hear back from him. Everything is done professionally and it's been a smooth experience working with him. If you're looking for someone who'll get things done efficiently while being easy to work with, Shaheer's definitely your guy.

Duration

30 days

Skills and tools

Customer Success Manager

Customer Support Representative

Community Manager