How can I determine the needed skills for my technical support project on Contra?
Think about what tasks the freelancer will do. Do you need help setting up software or solving tech issues? Make a list of important skills, like troubleshooting or system setup. This will help Contra match you with the right technical support professional.
What should I include in the project description for a technical support role?
Describe what the project is about and the tasks involved. Be clear about what systems or technology they should know, like if they need to support a specific software. Include any goals you have, like resolving issues quickly or maintaining customer satisfaction.
How do I ensure clear communication with my technical support specialist after hiring on Contra?
Set up regular check-ins to talk about progress. Use tools like chat or video calls to stay in touch. Make sure the support specialist knows the best way to contact you for quick responses.
What are some ways to align on project timelines with my technical support specialist?
Discuss how long each task might take. Work together on setting a timeline that suits your needs. Clearly define start, middle, and end points for the project. This helps the technical support specialist understand when things need to be done.
How can I define success and deliverables for my technical support project?
Decide what a successful project looks like at the start. Is it about resolving all existing issues or providing excellent user support? Make a list of what needs to be delivered, like reports or resolved tickets. Share these with the specialist on Contra.
What is the best way to provide feedback to my technical support specialist during the project?
Give feedback regularly, not just at the end. If they fix an issue well, let them know. If something could be better, tell them how. This helps them improve and makes your technical support project successful.
How can I make the onboarding process smooth for a freelance technical support specialist?
Prepare all the information and tools they need before they start. Share details about your systems and any paperwork. Let them know about any important procedures. A clear start helps them hit the ground running on Contra.
What actions should I take to make sure the technical support work aligns with my company's goals?
Explain your company's mission and values to the specialist. Share how their support role fits into bigger company goals. When they know the big picture, they can tailor support services to reflect your company’s ethos.
How do I evaluate the performance of my technical support specialist on Contra?
Look at how well they meet the goals and fix issues. Consider how fast they respond and solve problems. Check if user satisfaction is improving. Review these points regularly to see if the specialist is a good fit for your needs.
Who is Contra for?
Contra is designed for both freelancers (referred to as "independents") and clients. Freelancers can showcase their work, connect with clients, and manage projects commission-free. Clients can discover and hire top freelance talent for their projects.
What is the vision of Contra?
Contra aims to revolutionize the world of work by providing an all-in-one platform that empowers freelancers and clients to connect and collaborate seamlessly, eliminating traditional barriers and commission fees.
