Lead Tech Support & Customer Success Manager
Dunia M.
Digital Marketer
Technical Support Specialist
Customer Success Manager
Intercom
Jira
Zapier
ClickCease by CHEQ
During my time with Clickcease/CHEQ, I had successfully..
- Reviewed client’s Google Ads and Google Analytics and recommended solutions to enhance customer experience and prevent click-fraud.
- Educated clients on services offered and accompanying charges.
- Encouraged customer retention by offering new solutions and innovating existing multi-step structures.
- Produced knowledge base, FAQs, and user guides, and accurately recorded and tracked all issues.
- Instrumental to heightening overall conceptual knowledge of cloud-based systems among all employees, led to Tech Support Team Leader promotion.
- Established KPIs and implemented operational changes.
- Conducted training and onboarding for all new employees.
- Advanced the cloud-based systems and solutions with implementation of SEO and CRO strategies.
2020
