Lead Tech Support & Customer Success Manager
Dunia M.
Digital Marketer
Technical Support Specialist
Customer Success Manager
Intercom
Jira
Zapier
During my time with Clickcease/CHEQ, I had successfully..
Reviewed client’s Google Ads and Google Analytics and recommended
solutions to enhance customer experience and prevent click-fraud.
Educated clients on services offered and accompanying charges.
Encouraged customer retention by offering new solutions and innovating existing
multi-step structures.
Produced knowledge base, FAQs, and user guides, and accurately
recorded and tracked all issues.
Instrumental to heightening overall conceptual knowledge of
cloud-based systems among all employees, led to Tech Support Team Leader promotion.
Established KPIs and implemented operational changes.
Conducted training and onboarding for all new employees.
Advanced the cloud-based systems and solutions with implementation of
SEO and CRO strategies.
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Produced knowledge base, FAQ & user guides, and accurately recorded and tracked all issues while providing white-glove tech support and onboarding.
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Clients
ClickCease by CHEQ
Tags
Digital Marketer
Technical Support Specialist
Customer Success Manager
Intercom
Jira
Zapier
Dunia M.
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