Lead Tech Support & Customer Success Manager

During my time with Clickcease/CHEQ, I had successfully..

Reviewed client’s Google Ads and Google Analytics and recommended solutions to enhance customer experience and prevent click-fraud.

Educated clients on services offered and accompanying charges.

Encouraged customer retention by offering new solutions and innovating existing multi-step structures.

Produced knowledge base, FAQs, and user guides, and accurately recorded and tracked all issues.

Instrumental to heightening overall conceptual knowledge of cloud-based systems among all employees, led to Tech Support Team Leader promotion.

Established KPIs and implemented operational changes.

Conducted training and onboarding for all new employees.

Advanced the cloud-based systems and solutions with implementation of SEO and CRO strategies.