Customer Support System Audit and Optimization
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Customer Support Representative
Jira
ServiceNow
Zendesk
Key Tasks:
Analyzed the existing customer support system and ticketing workflow.
Provided actionable recommendations to improve response times and efficiency.
Trained the support team on updated workflows and best practices.
Monitored performance post-implementation and adjusted processes as needed.
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Posted Nov 19, 2024
Conducted a detailed audit of a client’s customer support system to identify bottlenecks and improve efficiency. Recommended and implemented changes to their ti
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Tags
Customer Support Representative
Jira
ServiceNow
Zendesk
Cloud Environment Support and Troubleshooting
Comprehensive IT System Setup and Maintenance
Customer Satisfaction through Support Solutions