Customer Support System Audit and Optimization
Conducted a detailed audit of a client’s customer support system to identify bottlenecks and improve efficiency. Recommended and implemented changes to their ti
Customer Support Representative
Jira
ServiceNow
Zendesk
Cloud Environment Support and Troubleshooting
Provided dedicated cloud support for a medium-sized business using Microsoft Azure and Office 365. Assisted with troubleshooting issues, managing user accounts.
Technical Support Specialist
Customer Support Representative
Comprehensive IT System Setup and Maintenance
Set up and optimized a complete IT system for a small business, including hardware and software installation, Windows configuration, and user account management
IT Specialist
Technical Support Specialist
Customer Support Representative
Customer Satisfaction through Support Solutions
Customer support satisfaction
IT Specialist
Technical Support Specialist
Customer Support Representative
Microsoft Office 365
ServiceNow