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Martin Studio's avatar
Martin Studio
pro
Phoenix, USA
Perfection kills progress; I design for growth
5.0
Rating
6
Followers
Perfection kills progress; I design for growth
Cover image for Ski Pass Checkout Flow Redesign
Ski Pass Checkout Flow Redesign
0
9
Cover image for Internal Inspection app for used cars startup
Internal Inspection app for used cars startup
0
18
Cover image for Usability Study for a Car‑Inspection
Usability Study for a Car‑Inspection App As a UX Researcher, I conducted a full usability study to evaluate and refine the car‑inspection experience. This included in‑depth user interviews and a series of hands‑on prototype exercises where real users tested both A and B design variations. The research uncovered key usability issues, validated core interaction patterns, and provided clear, evidence‑based recommendations to guide the product team toward a more intuitive and efficient inspection workflow.
0
354
Cover image for Ski Pass Checkout Flow Redesign
Ski Pass Checkout Flow Redesign
0
0
UserTesting(4)
Chanel Medeiros's avatar
Chanel Medeiros
pro
Phoenix, USA
Intentional UX: Pixel-level polish meets macro-level vision.
36
Followers
GENERAL_ASSEMBLY_ALUMNI_EXPERT

Alumni

Intentional UX: Pixel-level polish meets macro-level vision.
Cover image for Help & Contact: A one-stop support hub
Help & Contact: A one-stop support hub
0
11
Cover image for Dynamic Discounts: Empowering Customer Decision-Making
Dynamic Discounts: Empowering Customer Decision-Making
0
18
Cover image for Wayfair • Report a Problem Workflow
Wayfair • Report a Problem Workflow
0
19
Cover image for Wayfair's Refund Tracker
Wayfair's Refund Tracker
0
7
UserTesting(4)
Ryan Augustine's avatar
Ryan Augustine
pro
Cape Coral, USA
Senior Designer: End-to-End Design Expert
Senior Designer: End-to-End Design Expert
Cover image for Agile Rank RTLS Web App
Agile Rank RTLS Web App
0
14
Cover image for Buoy Health AI Assistant
Buoy Health AI Assistant
0
15
Cover image for StudySpace Edtech Solution
StudySpace Edtech Solution
0
16
Cover image for Republic Bank UI Refresh
Republic Bank UI Refresh
0
10
UserTesting(5)
Amey More's avatar
Amey More
Bengaluru, India
Lead Product Designer focused on AI & Scalable Products
New to Contra
Lead Product Designer focused on AI & Scalable Products
Cover image for AI-Powered Payments Platform — Operational
AI-Powered Payments Platform — Operational Command Center for JP Morgan About: JP Morgan's Payment Blotter was doing its job managing high-value institutional transactions across multiple teams but nobody could actually see what was happening. Layered permissions, fragmented listing logic, and role-based visibility rules that had accumulated over years meant the system provided data but not clarity. Operations associates, client service teams, and back-office stakeholders were all looking at the same platform and interpreting it differently. In a compliance-driven, time-sensitive environment, that ambiguity isn't a UX problem it's operational risk. What I did: I was the sole designer on a 9-person cross-functional team, responsible for auditing the entire workflow architecture, untangling role-based logic inconsistencies, and redesigning the blotter into a structured operational workspace while simultaneously laying the AI foundation for future enhancements. 12 stakeholder interviews across 4 service locations in US and UK. 3 sprints. One mandate: make a dense enterprise system behave predictably without stripping the depth that power users depend on. The key insight that drove every decision: in enterprise financial systems, clarity and consistency drive operational performance more than feature depth. The redesign surfaced role-aware access transparently, embedded ticket handling directly into contextual views, and simplified payment state logic so users could identify state faster, understand their access, act from the listing view, and share context without exporting. Post Launch: Launched and awarded in 2025. Ticket actions down to under 3 minutes. Processing time under 4 minutes. Task satisfaction at 75–80%. Ticket volume per team brought under 2,000. A payment blotter that finally worked like a command center.
0
20
Cover image for Unified Banking Dashboard — Multi-Brand
Unified Banking Dashboard — Multi-Brand Design System for Emirates NBD & Emirates Islamic About: Two banking brands. One codebase. 2.5 million digital users in the GCC expecting instant financial clarity every time they open the app. The existing dashboard was fragmented, brand-heavy, and cognitively expensive research showed 70% of daily sessions were spent just checking balances and recent transactions, yet the interface was treating every screen like a promotional surface. What I did: I led UX strategy, information architecture, interaction design, and design systems thinking solo delivering a token-driven, brand-adaptive dashboard that let Emirates NBD and Emirates Islamic share core structural components while expressing completely distinct identities through color, elevation, tone, and motion. No UX fragmentation. No engineering overhead duplication. The layered hierarchy I designed answered the three questions every banking user silently asks: Where do I stand? What can I do now? What needs attention? in that exact order, every time. Post-launch: 85–95% task completion, drop-off reduced by 20%, 70% component reuse across brands, 2–3× improved engagement, and a 2× faster brand rollout for engineering teams. A dashboard that finally worked like a financial command center not a promotional feed.
0
24
Cover image for Smart Delivery App - Age
Smart Delivery App - Age Verification System About: Walmart's alcohol pickup flow was a compliance liability hiding inside a UX problem. Associates were making high-stakes age verification calls under peak-hour pressure with decision-critical signals scattered across multiple screens no clear path for edge cases, no confidence in exceptions. What I did: I redesigned the entire verification system from scratch: a guided, adaptive, multi-modal flow that handled ID-less scenarios, intelligent exception routing, and real-time validation all within a 3-sprint delivery alongside a 13-person cross-functional team. Post-launch: 93% compliance rate. 90% task satisfaction. Hand-off time dropped to under 3 minutes. Verification errors and peak-hour abandonment both declined measurably. What started as a workflow fix became a shift in decision architecture proving that compliance and speed aren't opposing forces when the interaction model is built around context.
0
36
Cover image for Revolutionize Walmart Operations with AI-Driven Order Fulfil...
AI-Powered Order Fulfillment — Conversational AI for Walmart Operations About: Walmart's fulfillment teams were navigating 200+ fragmented modules to complete a single order. Manual coordination, cognitive overload, and training costs running $774–$1,047 per associate were quietly burning $5M+ in operational friction every year. The system wasn't broken it was just never designed for the decisions people were actually making. What I did: I was the sole designer on a 15-person cross-functional team, leading end-to-end design of a conversational AI assistant that unified order management, automated repetitive decision-making, and introduced explainable AI reasoning with built-in safety guardrails. I defined the conversational strategy, interaction model, and ethical guardrails then prototype and validated it live across 5+ store environments with 16 user sessions. Post-launch: The results were structural: workflows accelerated 60%, 300+ daily support sessions eliminated, 24,000 clicks reduced per session, task time dropped to under 3 minutes. $5M+ in operational savings unlocked. Launched, awarded, and still running.
0
28
UserTesting(3)
Hicham Moutahir's avatar
Hicham Moutahir
pro
Montreal, Canada
UX Audits & Product Design for Growing SaaS Teams
UX Audits & Product Design for Growing SaaS Teams
Cover image for Project type: Homepage UX revamp App:
Project type: Homepage UX revamp App: JSU https://marketplace.atlassian.com/apps/5048/jsu-automation-suite-for-jira-workflows Problem: JSU was experiencing a large user drop off from Sign up moment to Set up moment. Users would land on the homepage confused, unsure what is the next step after installing. Current homepage had too many buttons and distractions that would make users feel overwhelmed and want to give up. Solution: I built a standardized homepage pattern for first time users (Getting Started pages) with clear CTAs, links to documentation and examples they use to quickly start using the app. I also designed a library of plug and play automation templates. After 12 months, we measured a 21% increase in active users.
1
16
Cover image for 32% increase in User Satisfaction for Jira Automation SaaS tool
32% increase in User Satisfaction for Jira Automation SaaS tool
0
1
Cover image for Increasing Retention with a Templates
Increasing Retention with a Templates Library (SaaS Growth Experiment) Overview: JMWE users were dropping off after installation because they were starting from a blank state. Many didn’t know what to build first. I designed and shipped a Templates Library of top automation use cases to help users apply proven patterns in one click instead of configuring everything manually. The problem: - High friction at first setup - Blank canvas slowed time-to-value - Retention plateauing The solution: - Identified the most common high-value automation patterns - Designed a curated templates entry point inside the app - Allowed users to prefill and apply configurations instantly Impact: - Contributed to measurable churn reduction (1–2%) - Increased engagement with advanced automation features
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59
Cover image for Project type: Feature Redesign App: JMWE
Project type: Feature Redesign App: JMWE - https://marketplace.atlassian.com/apps/292/jira-misc-workflow-extensions-jmwe Problem: JMWE was experiencing a large user drop off from Sign up moment to Habit. Users could see the value of the app, but they felt it was not very intuitive for non technical users. Solution: I redesigned the way users setup automations, allowing them to use an intuitive visual workflow builder. After 12 months, we measured a 32% increase in user adoption.
1
27
UserTesting(3)
Olha Bahaieva's avatar
Olha Bahaieva
Ukraine
Product UX/UI Designer | Webflow & Framer | Web & App Design
12
Followers
Product UX/UI Designer | Webflow & Framer | Web & App Design
Cover image for PetCare – Pet Health Management Mobile App
PetCare – Pet Health Management Mobile App
0
6
Cover image for Simplex – Healthcare Management Mobile App
Simplex – Healthcare Management Mobile App
0
11
Cover image for Gamify Wellness – Physical Challenges Mobile App
Gamify Wellness – Physical Challenges Mobile App
0
13
Cover image for Framer Landing Page
Framer Landing Page
0
6
UserTesting(3)