Command Current

Before you mark a client project Complete, check the tasks still attached to it.

A useful closeout review has three parts:

Resolve client, project and task warnings first. Broken links can leave work out of valid-record totals.

Review the remaining open tasks, including anything...

"Website design" can leave a client guessing what they are actually getting.

Try making the scope specific enough to review: • Which page types are included? • Are desktop and mobile views included? • When does the client review each deliverable? • Is development part of the fee,...

Before sending a client proposal, make four things easy to find: • The outcome the client asked for. • The work included and the boundaries around it. • The points where the client reviews the work. • The decision needed to move forward.

This fictional example carries one brief...

Podcast hosts: try turning a three-part question into one question and two possible follow-ups.

A new fictional example: a producer is preparing an interview with an adult community workshop organizer.

The draft prompt asks: “What changed in your process, how did visitors respond,...