Corporate Activities and Events Manager
Lorenzo Morales
Project Manager
Customer Support Representative
Account Manager
Microsoft Excel
Microsoft Office 365
Microsoft Outlook
The Westin Perth
Accrued extensive experience in the hospitality industry across diverse hotels in Panama, improving customer service by 100% during my stance.
• Sharpened managerial expertise and proficiency in delivering unparalleled face-to-face customer service duplicating the occupancy and acquiring 200% recurrent guest visits in a year.
• Forte lies in assuming comprehensive responsibility and adeptly managing challenging situations.
• Maintain control by managing the activities of the day, reporting to the General Manager all kinds of news, incidents, and areas for improvement, and identifying everything that could generate sales opportunities.
