Dedicated Customer Success Expert & Churn Mitigator

Corporate Activities and Events Manager
Corporate Activities and Events Manager

Experienced hospitality professional with a proven track record in Panama, doubling occupancy rates, increasing repeat guests, and expertly managing data.

Project Manager
Customer Support Representative
Account Manager
Microsoft Excel
Microsoft Office 365
Microsoft Outlook

UNITED STATES COASTGUARD - AT POLE STAR SPACE APPLICATIONS LTD.
UNITED STATES COASTGUARD - AT POLE STAR SPACE APPLICATIONS LTD.

In 2016, I helped the USCG manage their international fleet and implement tools for LRIT regulations. In 2020, I trained a new team to ensure operation service.

Customer Success Manager
Customer Support Representative
Account Manager
Jira
Salesforce

Sales Opportunity Identification

Lorenzo created a system for identifying new sales opportunities, resulting in an increase of upsell revenue by 20%.

Customer Success Manager
Customer Support Representative
Account Manager
HubSpot
Salesforce
Zendesk