Guest Communications Specialist | StayHeirloom
0
Customer Support Representative
Operations Manager
Database Administrator
Asana
Google Sheets
Slack
Aug 2023 - Present
• Process all incoming guest communications (text, email, phone call, online message, etc) in accordance with company policy.
• Represent the Heirloom brand in all communications and interactions.
• Respond to all platform support messages in a timely and policy-oriented manner.
• Work collaboratively with departmental management to optimize current Customer Support practices, policies, and resources.
• Facilitate communication between GC team and ground team to resolve escalations, while addressing the root cause of the issue.
• Actively solicit reviews from satisfied guests.
• Participate and contribute to all scheduled departmental meetings
• Foster a supportive culture of professional development within the GC department
• Analyze guest feedback and work within and across departments to address guest concerns with sustainable solutions.
• Build rapport with customers through friendly, engaging, and brand-consistent communication.
Like this project
0
Posted Jun 18, 2024
Process and coordinate all communications between the guests, the ground team and the company, and ensure the all guests have a great experience.
Likes
0
Views
3
Tags
Customer Support Representative
Operations Manager
Database Administrator
Asana
Google Sheets
Slack
Director of Customer Advisory Board/Appointment Setter | IPO Arc
Virtual Assistant | INTEGRAL ELECTRICS QLD
Customer Service Consultant/Admin | GO TEAM
Sales Development Representative/Trainer | EXECUTIVE BOUTIQUE