At Berkeley Payment Solutions, a leading fintech firm in Toronto, I led the design of a Debt Repayment and Collections dashboard tailored for our enterprise clients. The goal was to create an intuitive, data-driven platform that streamlines debt management, enhances recovery rates, and provides actionable insights to stakeholders.

Summary of key points

Increased debt recovery rates from 65% to 78% within six months, adding $2 million in recovered revenue.

Cut time to send payment requests by 53%, reducing from 15 minutes to 7 minutes per request.

Boosted Net Promoter Score (NPS) from 15 to 50, indicating higher user satisfaction.

Improved installment plan usage by 50%, leading to steadier cash flows.

Decreased manual tasks by 60% through automation features.

Achieved 95% user adoption rate within the first quarter post-launch.

Reduced manual data processing time by 55%, saving up to 6 hours per week per analyst.

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