I was part of a team tasked with completely overhauling Canada's platform for registering Veterinary Health Products. Our client, responsible for managing the import and sale of these products nationwide, needed a modern web-based system to keep pace with industry demands. The goal was to create an accessible platform for international agencies and the public to register new drugs and substances in Canada.

Summary:

Platform Modernization: Led the overhaul of a 20-year-old veterinary health product registration platform in Canada.

User Testing Conducted: Interviewed and gathered feedback from over 50 users across Canada.

Bilingual Support: Implemented in both English and French to meet official language requirements.

Awards Won: Platform received the Governor General's Award for Service Excellence and the Assistant Deputy Minister's Award for Innovation.

Mobile Accessibility: Introduced mobile support, increasing on-the-go access by 100% for border and inspection staff.

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