🍏 Customer Specialist | Apple

How does entering an Apple store make you feel? Whatever problem is weighing on you, you probably leave feeling like a feather 🪶 Apple trains their employees with practices that allow them to give their customers an experience they can't find anywhere else. I had the pleasure of working behind the scenes as a Specialist, where I improved my communication skills, learned sales tactics, and found solutions on the spot.

Listen to customers with empathy

Find solutions for customers' needs

Contribute to the retail culture of Apple

Create trustworthy and meaningful connections with the community

Support clients during their journey to find the product that suits them the best

Track metrics to maintain high customer engagement and sales volume

Prepare presentations for inclusion & diversity in the workplace

I had the best time of my life working at Apple. Working in one of the biggest tech companies taught me how to create meaningful interactions with customers that would stay with them. I maintained a high customer satisfaction ratio and received positive reviews from my clients. In periodical meetings with my managers, I always received positive feedback on my work and constant support to improve my communication. I learned to work efficiently and creatively with my team members. And after the first quarter, I became one of the top sellers at the Store 🧡