Customer Onboarding & Support

Three years experience as a multi-client customer support specialist providing guidance and training during the SaaS implementation process.

Led customers through the software implementation process, communicated project milestones and deadlines, and trained customers on how to use the software.

Resolved customer concerns via Zoom, phone, and email via the Freshdesk ticketing system.

Managed the Freshdesk ticket system, monitored response times, and ensured customer satisfaction through prompt and effective resolution of inquiries.