Customer Service Representative/Virtual Assistant

Answered an average of 120 emails per day by addressing customer inquiries, solving problems, and providing new product information.

Described products to customers and accurately explained details and care of merchandise.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.

Dialed an average of 100 calls per day to provide customers up-to-date information.

Referred unresolved customer grievances to designated departments for further investigation.

Acted professionally and patiently when addressing negative customer feedback.