Technical Representative

Answered an average of 50 calls per day by addressing customer inquiries, solving problems, and providing new product information.

Identified chronic customer issues by creating and maintaining customer complaint log.

Defused volatile customer situations calmly and courteously.

Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.

Referred unresolved customer grievances to designated departments for further investigation.

Acted professionally and patiently when addressing negative customer feedback.

Accurately documented, researched, and resolved customer service issues.

Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging call center environment.