Assisted the client with calibrations, amendments, policy implementations, CS resource development and improving quality standards of the teams and services.

Worked as Quality Assurance subject matter expert of the world wide well known client, Assisted with agent audits, simulation changes, process alignment & etc.

I have worked as trainer and trained over 100 agents in these 3 years. Graduates success rate was over 90% and most of them are now permanent employees.

In this role, I have assisted the customers with placing online orders, creating returns, filling claims, providing technical support for app and website issues

In this role i have worked with multiple teams including sales, services, Parts and Marketing. Utilized tools like EHSMS, HRM, WMS, SFS, CRM and Dealer MS.

In this role I assisted the US natives with their Medicare Plans and Student Loan campaigns for the US Based client for both inbound and outbound calls.