Trainer T&D (Subject Matter Expert) Intl. Voice | Chat Walmart
Abdul Rasheed
Customer Success Manager
Personal Trainer
Trend Forecaster
Sessions
Slack
Zendesk
Organic Healthy Skin Juice
● Trained and educated agents regarding product and policies of Walmart.com
● Maintained and increased Agent’s knowledge of product specifications and best practices.
● Provide necessary skills, verbiages and direction to agents for effective contact handling.
● Build trust with all nesting employees, so that they can reach out to me regarding any concern.
● Maintained organization goal requirements regarding CS rate and AHT.
● Documenting any issues or queries of agents which can be handled by upper management.
● Provided floor announcement regarding updates of client to nesting and conducted sessions.
● Maintain floor decorum and educated all reps regarding compliance rules and regulations.
