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20 Best Zendesk
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in 2024

Looking to hire Zendesk freelancers with the perfect set of skills for your next project? Work with the world's best freelancing talent on Contra.

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Recommended 1x
Ethan Alfrey's avatar
Top Independent

Ethan Alfrey

United States

Social Media and Community Specialist

Recommended 1x
Laureana Logioia's avatar
Top Independent

Laureana Logioia

Argentina

Customer Success: Hubspot & Knowledge Base Expert

Recommended 1x
Dunia M.'s avatar

Dunia M.

Denver, CO, USA

Unparalleled Support: Driven Virtual Assistant

Recommended 1x
Samantha Russell, PMP's avatar

Samantha Russell, PMP

Collingwood, ON, Canada

Expert in telecom project management 📶

Recommended 3x
Jasmin Nakamichi's avatar

Jasmin Nakamichi

Houston, TX, USA

Marketing Communications for Digital Brands

Recommended 2x
Łukasz Misiak's avatar

Łukasz Misiak

Warsaw, Poland

Product Manager

Recommended 3x
Usama Idrees's avatar

Usama Idrees

Fallbrook, CA 92028, USA

Director | CEO | CTO | CIO | |Expert Vetted by US✨

Recommended 1x
Daniel Cephas T.'s avatar

Daniel Cephas T.

United States

High-end web design specialist, eCommerce Expert

Recommended 5x
Prince Ibenne (The magical writer)'s avatar

Prince Ibenne (The magical writer)

Nigeria

Efficient Content Writer and a Versatile CSR.

Monic M's avatar
Top Independent

Monic M

Philippines

Tech Support & Customer Service Specialist

Isser Espedillon's avatar

Isser Espedillon

Philippines

Social Media Manager | A+ Virtual Assistant 🤝🏻

Grace Cho's avatar

Grace Cho

San Francisco, CA, USA

Community I UX Designer

Amber Williams's avatar

Amber Williams

United States

Providing a Creative Hand to Any Project

Julith Benitez's avatar

Julith Benitez

Georgetown, Guyana

🚀 Mastering Market Pivots & Client Growth

Taylor Woolridge's avatar

Taylor Woolridge

United States

Content Designer & Strategic UX Producer 🚀

Hussain Mustansir's avatar

Hussain Mustansir

Karachi, Karachi City, Sindh, Pakistan

eCommerce Digital Marketer & SEO Specialist

Zendesk related tools for your next project

Common projects for Zendesk experts

Setting up and customizing the Zendesk interface for a new business.

Managing and responding to customer service tickets via Zendesk.

Integrating Zendesk with other business tools and software.

Creating and maintaining a knowledge base for customers on Zendesk.

Training team members on how to use Zendesk effectively.

Analyzing customer service data and metrics from Zendesk to improve service quality.

Tips for working with and hiring Zendesk experts

Define your project requirements

Clearly outline the tasks you want the Zendesk expert to handle. This could range from setting up and customizing your Zendesk interface to managing your customer service tickets.

Check their technical skills

A Zendesk expert should not only be familiar with the Zendesk platform but also possess necessary technical skills such as knowledge in customer service software, CRM systems, and data analysis tools.

Review their previous experience

Look at the Zendesk expert's past projects and experience in handling similar tasks. This will give you an understanding of their capabilities and how they can help your project.

Maintain clear communication

Ensure that you have regular updates and discussions about the project with your Zendesk freelancer. Use Contra's communication tools to provide feedback and discuss any changes required.

How to hire Zendesk experts

Define your needs

Before starting the hiring process, understand what tasks you need the Zendesk expert to handle. Whether it's setting up the platform, managing tickets, or analyzing data will determine the skills and experience you're looking for.

Post a detailed job

Post a job on Contra with all the details about the tasks, required skills, and project timeline. This will help attract the right Zendesk experts.

Review applications

Review the applications and profiles of the freelancers. Pay attention to their experience with Zendesk and similar projects.

Conduct interviews

Interview the shortlisted candidates to understand their skills and experience better. Ask about their approach to customer service management and their familiarity with Zendesk.

Set clear terms

When you've chosen a freelancer, set clear terms for the project, including the tasks, timeline, and payment. Remember, payments on Contra are commission-free, and the funds are held securely in escrow until you approve the work.

3 questions to ask when interviewing Zendesk experts

1. Can you describe your experience with setting up and customizing the Zendesk platform?

2. How do you handle ticket management and customer service responses on Zendesk?

3. Can you share an example of how you used data from Zendesk to improve customer service?

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Frequently asked
questions

Zendesk is a service-first CRM company that provides support, sales, and customer engagement software designed to foster better customer relationships. It offers a range of tools to manage and streamline customer service and communication.

Zendesk is a service-first CRM company that provides support, sales, and customer engagement software designed to foster better customer relationships. It offers a range of tools to manage and streamline customer service and communication.

A freelance Zendesk expert specializes in setting up, customizing, and managing the Zendesk platform. They can handle a wide range of tasks including ticket management, creating knowledge bases, integrating Zendesk with other tools, and analyzing customer service data.

Hiring a Zendesk expert on Contra allows you to access skilled freelancers who can optimize your customer service operations. With Contra, you can review their profiles, define contracts, and make payments securely and commission-free.

Post a detailed job on Contra specifying your requirements for a Zendesk expert. Interested freelancers will apply to the job, or you can browse profiles and invite freelancers to apply.

Any project that involves setting up, managing, and optimizing the Zendesk platform can benefit from a Zendesk expert. This includes customer service management, ticket handling, knowledge base creation, and data analysis.

The cost to hire a Zendesk expert on Contra starts at $25 per hour. However, the final cost can vary based on the complexity of the project, the freelancer's experience, and the project duration.

Zendesk experts are paid on Contra per project, per hour, or per milestone, all commission-free. The funds for each project or milestone are held in escrow and are released upon approval of the work or automatically within three days.

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