Customer Experience & Retention Strategy
Starting at
$
40
/hrAbout this service
Summary
What's included
Customer journey mapping
A comprehensive mapping of the customer experience is carried out across all touchpoints, identifying friction areas and improvement opportunities. Based on these insights, strategic recommendations are provided to increase engagement and overall satisfaction.
Retention strategy framework
A tailored retention strategy is developed, including loyalty program structure, engagement initiatives, and automated email or messaging workflows designed to nurture long-term customer relationships.
Customer insights & behavioral analysis
Behavioral data is analyzed to identify patterns, pain points, and segmentation opportunities. This enables the creation of personalized experiences and provides recommendations to improve customer lifetime value (LTV).
Customer support & feedback systems
Feedback systems are implemented to collect actionable insights, and support channels are optimized for better responsiveness. Guidelines and materials are also provided to enhance customer service quality.
Performance tracking & reporting
A performance monitoring framework is established, featuring key retention metrics and industry benchmarks to enable continuous analysis and optimization of applied strategies.
Example projects
Recommendations
(5.0)
Client • Aug 12, 2025
Recommended
I worked with Juliana at a previous company and later hired her to rebrand my business and manage social media. She’s creative, strategic, and detail-oriented. The new brand elevated my business, perfectly reflecting its values. On social media, she applied best practices and thorough research to create engaging, on-brand content. The results exceeded expectations.
Client • Jun 2, 2025
Recommended
I had the pleasure to have Juliana as a partner in creating the visual identity and website for Gaudi Studio. She demonstrated a deep understanding of our purpose, translating it into a website that is not only aesthetically pleasing, but also offers an intuitive and engaging experience for our users. With attention to detail and commitment to quality, she led the project with professionalism and creativity, delivering innovative solutions that exceeded my expectations.
