Claims Follow-up & Resolution

Ericka Dalmacio

Data Entry Specialist
Virtual Assistant
Customer Support Representative
8x8
Google Sheets
Microsoft Outlook
Client/Agency: Global Medical VA
As a Claims Specialist at Global Medical VA, I ensure timely and accurate claim resolution, working diligently to follow up on claims and secure prompt payments. My role is integral to maintaining smooth financial operations for healthcare providers.
Challenge 💪
The main challenge was ensuring claims were processed and paid without delay. Delays in claim resolution could impact cash flow and provider relationships.
Solution & Achievements
I created and implemented streamlined workflows that improved claims tracking and follow-up efficiency. These proactive solutions helped clear backlogs, ensuring claims were resolved and paid faster. As a result, I significantly reduced delays and improved the overall claims process.
Results 🎯
My initiatives led to the successful resolution and timely payment of claims, improving cash flow and provider satisfaction. The workflow improvements I implemented resulted in a more efficient, effective claims process.
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