Customer Service and Trainer for Macy's.com

I've gone from resolving customer calls, emails and chats to becoming the person who trained newbies and tenured agents to do an even better job at it.

As a trainer, I managed new hire and tenured soft/technical skills training. I also coached and guided new hires’ first 60 days journey to ensure consistent performance. Outside of training face to face, I also co-wrote learning materials for cultural communication and nesting training.