Social Media Moderation for Le Tote
Laica Ayo
I handled social media moderation for Le Tote, an American rental clothing subscription-based service. This involved building their Facebook page community as well as joining private Facebook groups created by their members to offer 1 on 1 assistance with their accounts. I was also responsible for going into Twitter, Instagram, Yelp, etc. and making sure every negative comment/review gets turned around, making sure the member knows they can trust the brand to listen to them and actually care, no matter how trivial their concern may seem.
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Posted Sep 15, 2023
Effectively moderated social media platforms, ensuring brand reputation by promptly responding to customer inquiries and resolving issues.
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LE TOTE
