Customer Support Specialist

Drive monetization by acquiring sellers through value offerings, sales campaign management, promotions, and upgraded product line.

Ownership of VAS products including elaborating on the product value proposition, target market, and trends.

Managed relationships with key sellers contributing 80% of monthly revenue ensuring satisfaction and swift issue resolution.

Negotiated discounts with sellers to maintain best price offer to customers within ±2.5% range of competitors.

Resolved outbound and inbound issues for vendors via email and phone call.

KPI management: Operate based on specific quality focused-outcomes for KPIs like Return on Advertising spend(ROAS), Click- Through Rate(CTR), and Conversions.

Communication specialist: Efficient at communicating improvements for campaigns and getting buy-in from stakeholders.

Marketing & Advertisement Campaign management: Operate as the lead point of contact for all matters specific to campaign & product performance in Sponsored Advertisement (VAS) and Google Ad Manager for Jumia NG.