The work began with a comprehensive heuristic audit, taxonomy restructuring, and user flow mapping to untangle complex operational requirements across venue discovery, real-time table booking, billing, and SaaS subscriptions. For end consumers, I designed intuitive responsive web layouts and a mobile application focused on frictionless venue exploration and instant reservation confirmations. To empower restaurant operations, I architected a specialized administrative dashboard for venue managers and a high-contrast, tablet-optimized Hostess UI—specifically engineered for fast, high-pressure guest check-ins and table management in dimly lit restaurant environments.